python - Clean html body tags in chatter?

Question

In website support model (Odoo 12), when I close ticket I have to write a message to send it through email. Then, this message will post in the chatter, but I'm receiving this:

I've tried using regex, to clean the html tags, but still the comment came with tags.

class WebsiteSupportTicketClose(models.TransientModel):

    _inherit = "website.support.ticket.close"

    def close_ticket(self):

        # ... code
        clean_message = self.cleanhtml(self.message)
        print(clean_message)
        self.ticket_id.close_comment = clean_message
        
        # code ...

    def cleanhtml(self, raw_html):
        cleanr = re.compile('<.*?>')
        cleantext = re.sub(cleanr, '', raw_html)
        return cleantext

In the prints, I can see that clean_message variable is formatted without tags, but when I assigned this to self.ticket_id.close_comment is adding the tags.

How can I delete the tags?

question from:https://stackoverflow.com/questions/65851234/clean-html-body-tags-in-chatter

Answer 1

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