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salesforce - email.plaiTextBody returning null

if (correo.plainTextBody != null || email.subject != null) {
        String emailComplete= email.subject + ' ' + email.plainTextBody;
        String[] splitEmail= emailComplete.split('(?U)\s+');
        System.debug(splitEmail);

}

Assume Subject: Hi. Body: s How are you?

debug would be: ('Hi','How','are','you?')

but instead it returns ('Hi', null)

I don't know why.

EDIT: it just happens when sending emails from random addressed, I mean, mine work, one of my teammates works, and some other don't.

question from:https://stackoverflow.com/questions/65922369/email-plaitextbody-returning-null

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