I added a with clause to generate last 31 days, then I left joined with your base table like below.
with last_31_days as (
select trunc(sysdate) - 32 + level dt from dual connect by trunc(sysdate) - 32 + level < trunc(sysdate)
)
SELECT
nvl(COUNT(t.ID), 0) AS FREQ,
TO_CHAR(
nvl(TRUNC(t.CREATED_AT), a.dt)
,'DD-MON') DATES
FROM last_31_days a
LEFT JOIN TICKETS t
ON TRUNC(t.CREATED_AT) = a.dt
GROUP BY nvl(TRUNC(t.CREATED_AT), a.dt)
ORDER BY 2 ASC
;
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