python - Django-Admin - automatically update statusfield on inline model action

Question

I've written a small support application to as you might already assume providing support for my users ... The problem is that if a user creates a new ticket, the status of the ticket will be set to "Waiting for Support", If a reply has been created by a staff member or so, the status does not change automatically back to "Waiting for Requester", which is pretty annoying as you can easily forgot about it. The user that has originally requested the support does not get notified if the field does not change.

at my admin.py I have the following setup:

class SupportTicketsAdmin(admin.ModelAdmin):
    list_display = ['ticket_id', 'requester', 'creation_date', 'status', 'category', 'subject']
    actions = [set_ticket_open, set_ticket_waiting_for_requester, set_ticket_waiting_for_support, set_ticket_closed]
    ordering = ['-creation_date']
    list_filter = ['creation_date']
    inlines = [
        SupportTicketRepliesInline,
    ]


admin.site.register(SupportTickets, SupportTicketsAdmin)

Is it maybe possible to use signals here?

Thanks in advance

question from:https://stackoverflow.com/questions/65893569/django-admin-automatically-update-statusfield-on-inline-model-action

Answer 1

Waitting for answers